Privacy policy

01 Who this policy covers

This policy describes how Get It Maid Now (“we”, “us” and “our”) handles personal information through getitmaidnow.com, its cleaning operations platform and the Get It Maid Contractor mobile app.

The platform helps cleaning companies coordinate teams working at hotels and other client locations. Your cleaning company or the organisation that provides your account supplies and manages work information, decides who can access it and may have its own privacy and employment notices. We process that information to provide the service. Contact your organisation about its workplace practices; you can also contact us about the platform as described below.

02 Information we collect

What we receive depends on your role and the features you use. Information may come from you, your organisation, authorised colleagues or your use of the service.

Account and profile

Name, sign-in alias, contact details supplied by you or your organisation, company membership, roles, work specialities, language preference and authentication information. Passwords are stored as hashes.

Work and service records

Assignments, schedules, client service addresses and room details, task progress and timestamps, clock-ins, clock-outs, breaks, inspections, room reports, notes and additional-work requests. The management platform also holds related staffing, payroll and billing records where those features are used.

Photos and uploads

Photos you take or choose to upload to document work, together with file details and their connection to a task or service request. Image files may contain embedded metadata. Only upload material you are authorised to share, and avoid including guests, personal documents or unrelated personal information.

Device and connection information

An app installation identifier, operating-system platform, app version, push-notification token when enabled, and device registration or activity times. Sign-in and security records can include your IP address, browser or device information, country information derived from the connection, and the time and outcome of a sign-in attempt.

Communications

Information you provide when contacting us or submitting support and privacy requests, including contact details and the content of your message.

03 How we use information

• Provide accounts, verify sign-ins and apply company and role-based access permissions.
• Schedule and assign work, show task progress, record time, review cleaning quality and support payroll and billing workflows.
• Send operational notifications, such as task assignments and inspection offers.
• Remember preferences, provide support, diagnose problems and maintain the service.
• Detect unauthorised access, investigate misuse, resolve disputes and meet applicable legal obligations.

The contractor app does not include advertising SDKs or use your information to display targeted advertisements.

04 When information is shared

Within the work process. Authorised managers, supervisors and colleagues can access information needed for their roles, including assignments, work progress, availability, reports and photos. Relevant service information may also be made available to the client receiving the cleaning service.

With service providers. We use providers for hosting, data storage and notification delivery, including Heroku for application hosting, Google Cloud Storage for uploaded images, and Expo together with Apple or Google push services for mobile notifications. These providers process the information needed to deliver those services, such as uploaded files or notification tokens and notification content.

With connected services you authorise. If you or your organisation connects a compatible third-party tool, including an AI assistant, that service can receive information made available through the authorised account’s permissions. Its handling of information is also subject to its own privacy terms. The contractor app does not require you to connect an AI assistant.

For legal and security reasons. Information may be disclosed when required by law or when necessary to investigate misuse, protect people and the service, or establish or defend legal claims.

Our providers may process information in countries other than where you live. Privacy laws can differ between countries.

05 Permissions & storage

Camera and photos. Get It Maid Contractor requests permission when you use camera or photo-library features to document assigned work. It uploads the photos you submit. You can change these permissions in your device settings; denying access can prevent you from completing a task that requires photo evidence.

Notifications. If you allow notifications, we register a push token to deliver work updates. You can turn notifications off in device settings and control whether their content appears on the lock screen.

Location and microphone. The contractor app uses service addresses supplied for your assignments. It does not request device GPS location or microphone access and does not record audio or track your location in the background. Addresses and any location metadata contained in an uploaded image are separate from device location tracking.

Cookies and local storage. The web service uses session cookies for sign-in and security. The contractor app stores a session token, an installation identifier and preferences on your device; native session tokens use the operating system’s secure storage. Its web version uses browser storage. The public homepage and this policy page do not include advertising or analytics trackers. Clearing storage or cookies may sign you out or reset preferences.

06 Security

We use HTTPS for the public service, hashed passwords, authenticated sessions, company and role-based access checks, and time-limited links for access to stored work photos. These measures help protect personal information against unauthorised access. No method of transmission or storage is completely secure.

Keep your sign-in details private, protect your device and contact your organisation promptly if you believe your account has been accessed without permission.

07 How long we keep information

We keep account information while it is needed to provide and administer access. Work records and photos are retained for the organisation’s service history, quality review, payroll, billing and dispute-handling needs. Security and support records are kept as needed to investigate issues and protect the service.

Retention depends on the type of record, the organisation’s instructions and applicable legal obligations. Some records may need to remain after an account closes, for example accounting or work records required by law or information needed for an unresolved dispute. Backup copies may remain until they are replaced or expire under the applicable backup process.

We delete or anonymise information when it is no longer needed for these purposes. You can ask about retention of your particular records using the contact details below.

08 Your choices & deletion

You can request access to, correction of or deletion of your personal information, including deletion of your Get It Maid Contractor account and associated data. Depending on the law that applies to you, you may also have rights to receive a copy, restrict or object to processing, or complain to a data-protection authority.

Work accounts are provided by your organisation. Contact its administrator or email [email protected] with the subject “Get It Maid Contractor account deletion” to request deletion of your account and associated data. For other privacy requests, describe what you would like us to do. Include your name, company and sign-in alias. Do not send your password. We may need to verify your identity and coordinate with your organisation before fulfilling a request.

If some information must be retained for a legal obligation, security or an unresolved dispute, we will explain the reason when responding to your request. Disabling an account or uninstalling the app does not itself delete stored account or work records.

09 Children’s privacy

This service is designed for business use by cleaning companies and their authorised teams, not for children. If you believe a child has provided personal information through the service, contact us so we can investigate and address it.

10 Changes & contact

We may update this policy as the service or our practices change. The date at the top identifies the latest revision. Material changes will be communicated through the service or your organisation where appropriate.